On average, it takes between 2-5 business days for your furniture to arrive, however, better estimates depend on your location! Here are some estimated lead times from the time you order until delivery to your door in a few popular regions and states.
1-2 business days | OH – KY – IN
2-3 business days | IL – IA – WI – MI – PA – NY – MA – VT – NH – RI – NJ – DE – VA – MD – DC – WV – NC – SC – TN – AL – MS – MO
3-4 business days | ME – GA – FL – LA – AR – OK – KS – NE – SD – ND – MN
4-5 business days | TX – NM – AZ – CA – CO – UT – WY – MT – ID
These time frames are based on UPS Ground’s estimated delivery times and may vary slightly by city. Business days for shipping are Monday-Friday, excluding holidays. Please note that delays may occur around holidays because of this.
What kind of furniture is Slim Furniture?
Slim Furniture is high quality knock-down (KD) modular furniture, designed to meet the utilitarian needs of a mobile population. Features include a tool-free construction with storage in every module.
I need to make changes. How can I update my order?
Give us a call or contact us on the website, we would be happy to assist you in any changes prior to shipping.
How do I return my Furniture?
If your furniture is not to your satisfaction, we would like to know. Please disassemble all furniture into individual components, pack them in original arrangement back in the original boxes. This ensures that the furniture will ship safe and according to our standards. Contact us of your desire to return the product and we will work to arrange the return.
How does Slim Furniture compare to typical knock-down furniture?
Typical knock-down or flat-pack furniture is designed to be affordable and easy to ship. While these metrics are sound, the method achieve them is flawed. Most flat pack furniture boxes are filled with laminated particle board and an assorted bag of threaded fasteners. These materials often lead to structural or part failure when it comes to moving the furniture. With Slim Furniture you pay for a product that moves easily, but is also made from real wood, steel, high-resilience foam and utilizes only 2 ratchet straps that hold each module together.
Why are you called Slim Furniture?
When we started the company, we were looking for an acronym to capture the spirit of what we were trying to convey to the public. Slim is short for “See Logic In Moving”. As the company moved forward, the name has evolved into promoting utility and function.
How long can I leave the furniture in the box?
It is completely fine to your furniture in it’s unopened box. However, we suggest that you open and interact with the furniture within your 30-day trial.
Do I have to ship it back in its original box if I decide to return?
Yes. To get full sized furniture shipped to you without large freight costs, a lot of effort was put into designing cartons that would ship UPS ground without any over charges. The furniture must be put back in it’s original arrangement and in the original carton(s) for s to get it back to our warehouse economically.
Please note that if you purchased from Amazon, their return policy may be different and you’ll need to contact them directly for information and help with returning your Furniture.
How do I make use of the warranty if I think my Slim Furniture might be defective?
If you discover a defect in your Slim, email us or give us a call at (844) 600-7546 to let us know what’s going on, and we’ll go from there. A couple pictures will help illustrate your concern, so please include those when possible.
What does the warranty cover?
Your Slim Furniture is covered by warranty for 3 years against frame defects and (90) days on upholstery
We don’t cover changes to your Furniture that are caused by or the result of normal wear and tear. Also, of course, we don’t cover changes caused by or resulting from circumstances or uses that go beyond the intended use of a Furniture—namely, reclining and sleeping. For example, don’t take your Slim for a ride down the street.
Can I get a replacement cover?
Slim warrants any damages in the cover due to defects in materials and workmanship when used normally for a period of 90 days from the date of original purchase. Send us an email if you’ve had a warranty issue and we’d be happy to help.
If you’d like to purchase an additional cover, not covered under warranty, you can do that by giving us a call at (844) 600-7546.
Shoot us an email or give us a call if you have any concerns.
What makes up the foam cushions?
Our cushions are comprised of high resilience foam, topped with a layer of PE loft batting, and covered by a PE fabric .
What types of Furniture protectors are there?
There are three basic types of Furniture protective covers: encasement, fitted-sheet and pad. Encasement is just like it sounds: the encasement protector completely covers the Furniture. The second type of protector fits the Furniture like a fitted sheet. Both styles of protector are popular with people who suffer from allergies. Furniture pads are the most minimal and typically have elastic straps at the corners to secure it to the Furniture.
Keep in mind that using any kind of Furniture protector will most likely generate heat throughout the night.
What is the Furniture’ foam density?
100% synthetic blown foam for its outdoor furniture.
What is the cover made of?
The cushion covers are comprised of a high performance polyester micro-fiber fabric. It’s designed to be soft to the touch, machine washable and durable for high use environments. The covers are not waterproof, so if there are any concerns, we’d recommend looking for a Furniture slipcover protector.
How many times can Slim Furniture be "knocked-down?"
Slim Furniture is designed to be “knocked-down” and reassembled hundreds of times. We ensure this by using high quality materials and no threaded fasteners.
How do I unbox the Furniture?
Carefully cut the taped edges of the top of each box in your order. Carefully unload the contents of each box into the area of setup. Take off all protective wrapping before assembling the components.
Will the Furniture smell or off-gas?
The furniture may have the “new” furniture smell, but that should dissipate within a couple of weeks.
What is the weight capacity of the Slim Furniture?
The Slim Furniture will support up to 350 lbs per interior module and 400 lbs. per exterior chair and 600 lbs. per exterior love seat.
Do I need to flip my cushions?
We are confident that you will not need to flip over any of your cushions due to aging foam. They will prefom comfortably through the life of the product.
Need More Help?
We are based in Cincinnati Ohio.
Your calls will go to Cincinnati.
Call Our Offices At: (513)-376-7182
Monday-Friday 9AM-5PM EST
Real, Quality, Functional Furniture. No Gimmicks, No Hassel.